Privacy Policy Nova88 Bet – Your Data, Our Responsibility

Nova88 bet ("we", "Platform", "nova88 bet") is fully committed to protecting the privacy and security of every user's personal information on our platform. This Privacy Policy details the types of information we collect, the purposes for which it is used, how we protect it, and your rights as the owner of that data.

This policy applies to all services provided by nova88 bet, including the main website, mobile apps for iOS and Android, and all our official communication channels. By using any nova88 bet service, you agree to the terms set out in this Privacy Policy.

We encourage you to read this policy carefully and contact our team if you have any questions. Transparency is at the core of how we handle data, and we want nothing to be unclear or confusing for our users.

Nova88 bet collects several categories of personal information depending on how you interact with our platform. Below is a full breakdown:

a) Information You Provide Directly

• Full name as per official identification document;
• Date of birth for age verification;
• Email address and mobile phone number;
• Current residential address;
• Bank account or digital wallet details for payment processing;
• Copy of identification document (ID card, passport) for the KYC process;
• Identity verification selfie when required.

b) Information Collected Automatically

• IP address and estimated location based on IP;
• Device type, operating system, and browser version;
• Game session data including start time, end time, and betting records;
• Access logs and transaction history within the platform;
• Cookie and related tracking technology data.

c) Information from Third Parties

• Identity verification data from the KYC service providers we use;
• Payment processing information from recognised payment gateway providers;
• Fraud prevention information from third-party security services.

Every piece of data we collect is used for a clear and legitimate purpose. Below is a brief overview of how your data is used:

For marketing communications, you may withdraw your consent at any time by updating your notification preferences in your account settings or by contacting our support team.

Nova88 bet does not sell, rent or disclose your personal information to third parties for marketing purposes. Information sharing only occurs in the following limited situations:

• Service Providers: We share necessary data with trusted service providers such as payment processors, KYC providers and cloud hosting services. All parties are bound by strict data protection agreements;
• Game Providers: Minimum required data is shared with game software providers to enable you to access and enjoy games on the platform;
• Legal Requirements: We may be required to disclose your information to the relevant authorities when mandated by law, court order or regulatory directive;
• Rights Protection: In situations involving fraud, misuse, or serious security threats, we reserve the right to share necessary information to protect the rights and safety of the platform and other users.

Every third party that receives nova88 bet user data is required to comply with data protection standards equivalent to our own and is prohibited from using that data for any other purpose.

Nova88 bet uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform operations such as session login and security. These cookies cannot be disabled without affecting platform functionality;
• Performance Cookies: Helps us understand how users interact with the platform, the most frequently visited pages and time spent. This information is used in aggregated and anonymised form;
• Functionality Cookies: Stores your preferences such as language, display settings and login information for ease of use;
• Analytics Cookies: We use analytics tools to understand platform usage patterns and continuously improve our services.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the nova88 bet platform.

The security of your personal data is nova88 bet's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• End-to-End Encryption: All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption;
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all accounts to provide an additional layer of security;
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts;
• Security Testing: nova88 bet conducts regular penetration testing through independent security experts to identify and address any vulnerabilities;
• Staff Training: All staff handling personal data receive comprehensive data protection training that is updated on a regular basis.

As a nova88 bet user, you have the following rights regarding your personal data. All requests will be processed within 30 days of receipt:

Nova88 bet retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and for as long as required by applicable law. In general:

• Active Account Data: Retained for the duration your account is active and for the required period after account closure to meet legal obligations;
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax regulatory requirements;
• Support Communication Logs: Retained for 3 years from the date of the last interaction;
• KYC Data: Retained for the period stipulated by applicable anti-money laundering regulations;
• Anonymous Analytics Data: May be retained for longer periods in aggregated and non-identifiable form.

After the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures.

Nova88 bet services are exclusively for individuals aged 18 and above. We do not knowingly collect, process or store any personal information from minors.

If we become aware that a child's personal data has been collected inadvertently, we will take immediate steps to delete that information and terminate the relevant account. Parents or guardians who suspect their child may have registered on our platform are encouraged to contact our support team immediately.

The nova88 bet platform may contain links to the websites of our game providers or business partners. When you click those links and leave the nova88 bet platform, our Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. nova88 bet has no control over how third-party websites collect or use your data.

Nova88 bet reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, new technologies or updated legal requirements. When a material change occurs:

• We will update the "Last Updated" date at the top of this document;
• Notifications will be sent to all active members via email or in-platform notification at least 14 days before changes take effect;
• For highly significant changes, we may request your renewed consent before continuing to provide the service.

Your continued use of the nova88 bet platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the nova88 bet Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 via the nova88 bet platform
• Response Time: We will respond to privacy enquiries within 5 business days